FAQ – clients

General

We provide comprehensive car transport services across Europe, including open and enclosed transport options, door-to-door delivery, and expedited shipping.

We can transport a wide variety of vehicles, including cars, motorcycles, vans, and trucks. If you have a special request, please contact us for more information.

Yes, all vehicles transported by Transporting Highway are fully insured against any damage that may occur during transit.

Our office hours are Monday to Friday from 9:00 AM to 6:00 PM CET. For urgent matters outside these hours, please email or call us, and we will respond as soon as possible.

You can reach our customer service team by phone, email, or through the contact form on our website. Visit our Contact Us page for more details.

Booking Process

You can easily get a quote using our instant price calculator on our website. Simply enter your transport details, and you’ll receive a quote without any hidden fees.

You can book our services directly through our website. After receiving your quote, follow the steps to complete the booking process. If you need assistance, our customer service team is here to help.

Yes, you can request a specific pick-up date during the booking process. We will do our best to accommodate your preferred date.

When booking, you’ll need to provide details about your vehicle, pick-up and delivery locations, and preferred dates. Additional information may be required for special requests.

Yes, you can cancel your order. However, please note that cancellation fees may apply depending on the timing of your cancellation. Contact our customer service team for assistance with cancellations and refunds.

Payment and Pricing

We accept various payment methods, including credit/debit cards, bank transfers, and PayPal. For detailed information, please contact our support team.

No, our quotes are transparent and include all fees. There are no hidden charges.

Refunds are available if you cancel within the specified timeframe. Contact our customer service team for more information on our refund policy.

During Transport

Delivery times typically range from 3 to 7 days for most countries. However, delivery times may vary based on the specific route and transport method selected.

Yes, we provide real-time tracking for all our shipments. You will receive a tracking number once your vehicle is picked up, allowing you to monitor its progress online.

In the unlikely event that your vehicle is damaged, please document the damage with photos and contact us immediately. Our insurance will cover the necessary repairs.

If there are any delays, our team will notify you promptly and provide updates. We strive to ensure timely deliveries but will keep you informed of any changes.

Preparing Your Vehicle

Please refer to our Complete Guide to Preparing Your Vehicle for Transport on our blog for detailed instructions. Key steps include removing personal items, ensuring the vehicle is in good working condition, and documenting any existing damage.

Yes, we recommend removing all personal items from your vehicle to prevent any damage or loss during transport.

Yes, washing your car before transport can help you and the driver to identify any pre-existing damage and ensure an accurate inspection report.

We recommend leaving a quarter tank of fuel in your vehicle. This is sufficient for loading and unloading while keeping the weight of your car manageable.

Yes, you can cancel your order. However, please note that cancellation fees may apply depending on the timing of your cancellation. Contact our customer service team for assistance with cancellations and refunds.

Is your question not listed?

Feel free to reach out to our support team

WhatsApp +31 8 51 09 11 28