To register with Transporting Highway as a driver or transport company, you need to provide the following documents:
These documents are required to comply with legal regulations and to ensure both you and our customers are protected. Once all documents have been checked and approved, your account can be activated and you will be able to start accepting orders.
After you complete your registration, our team will carefully review your details and the documents you submitted.
If all information is complete and correct, you’ll receive a confirmation email within two working days.
Once your account is fully activated, you will be able to log in to the portal and start accepting orders.
If you see an order in the portal that you would like to transport, you can proceed as follows:
Only take an order if you are certain that the transport can be carried out as scheduled. Once you confirm the order, it is considered accepted.
You can adjust the delivery date by one day later directly in the portal.
If the delay is bigger than one day, or if you experience any other significant delays, please contact us immediately so we can make the necessary arrangements and coordinate with the customer.
You are not allowed to move the pick-up date earlier than originally scheduled.
There is a 70% compensation for fault freight. You must always contact us first and receive confirmation from Transporting Highway before taking any action. Compensation will only be granted after we have reviewed the situation and approved it.
The Power of Attorney (POA) is automatically generated by our system for each order. You can download it directly from the order in the portal. Always make sure to carry it with you when picking up the vehicle.
The CMR should be uploaded directly to the corresponding order in the portal. Once you have delivered the vehicle, please mark the order immediatleyv as “Unloaded” in the portal including attachment of the CMR. This ensures the transport is properly documented and allows us to process the order efficiently.
Note: Without the attachment of the CMR and the status unloaded of the order, we are not able to pay you the invoice.
Orders are only marked as “closed” by our administration once the customer has been invoiced. Even if the vehicle has been delivered and all documents have been submitted, the order may remain open in the portal until invoicing is completed.
Invoice can only be produced when the order status is unloaded and the signed CMR is uploaded in the portal.
If you run into any problems during transport or with an order, please contact us immediately.
📞 Planning & Logistics: +318 51 09 11 28
We are available to support you and help solve the issue as quickly as possible.
Drivers cannot cancel an order themselves in the portal. All cancellations must be done through Transporting Highway.
If you need to cancel an order, please contact us directly. For orders scheduled within 48 hours, a valid reason must be provided. We will review your request and confirm whether the cancellation is accepted.
If you cancel within 48 hours before the pickup date, a 70% cancellation fee applies.
If you cancel between 48 and 72 hours before the pickup date, the cancellation fee is 50%.
If you cancel more than 72 hours in advance, no cancellation fee will be charged.
Do not make any changes to the order without our approval, as unapproved cancellations may lead to misunderstandings.
Our office hours are Monday to Friday from 8:00 to 17:30 CET.
Invoices should be sent by email to:
📧 admin@transportinghighway.com
When creating an invoice, please make sure to:
Transporting Highway has a payment term of 14 days after invoice date.
For any invoice questions or issues, please contact
